Help & contact
Casserole is built and run by one person. Every message goes straight to Jon, and gets a personal reply.
Email hello@casserole.recipesSigned in? The feedback button at the bottom of every page goes to the same inbox, and it includes which page you were on, which helps when reporting a problem.
Things people ask
- Can’t sign in. Sign-in codes last five minutes and sometimes land in spam. After three codes to one address in ten minutes, sending pauses for a while. Still stuck? Write in from the address you signed up with.
- Taking your recipes with you. Your profile has an export that downloads every recipe in your book as one plain text file.
- Premium and billing. Update your card or cancel from Profile → Membership. For a refund, or a charge that doesn’t look right, email hello@casserole.recipes; the terms set out when refunds apply.
- Pausing or deleting your account. From your profile you can take everything you’ve published offline, or delete your account for good.
- A recipe imported strangely. Send the link you pasted and it will be investigated.
- A security or privacy concern. Email hello@casserole.recipes. These are treated as the highest priority.
- Something of yours is here and shouldn’t be. Email hello@casserole.recipes with a link to it and it will be removed promptly.
- An idea. Signed-in cooks can vote on what gets built next on the feature requests page, and the change log keeps a record of what’s shipped.
Privacy and terms
Privacy says what Casserole keeps and who else handles it. Terms is the agreement for using it.